Frequently Asked Questions

If you haven’t seen your question on the list feel free to contact us by email (sales@esdoll.com) or ask us directly online live chat customer.

Q. How does a sex doll operate, exactly? What is this all about?

A. When you buy a sex doll from esdoll.com, you’re buying what is essentially the world’s most advanced sex toy. There are other sex toys on the market that are available through adult stores and websites across the country and across the Internet. All of the devices they sell are either intended to facilitate kinkier sex between two or more people or to allow one person to masturbate or otherwise pleasure himself or herself. A sex doll is essentially several masturbation sleeves contained within a body made of high-quality materials. The idea is to make the sex doll as close as possible to a real person. It is the same size and weight as a human being, and it has the same level of detail that a real person does if you were to look at them from a few feet away. In fact, many sex dolls are eerily lifelike and it’s easy to forget that you’re not talking to a real person when you talk to them.

Each of the dolls we manufacture here at esdoll.com is made of top of the line materials to simulate the feeling of human skin. This material is not self-lubricating, though, so whenever engaging in sexual contact with the sex doll, you have to use safe lube (preferably plenty of it). You apply the lube to the business areas of the sex doll. She has a textured mouth opening, a textured anal opening, and a textured vaginal opening. The mouth texture is just different enough so that you can tell the difference, and the anal opening is tighter than the vaginal opening. The idea is that the sex doll simulates what it feels like to have actual sex with a real person. It is built to match as closely as possible the real person on which it was modeled, right down to the fact that it is heavy like a person. It is the same height as a petite woman, too. For all intents and purposes, your sex doll is a person who does not talk or move, but it otherwise fully functional.

What is the difference between the removable vagina and the built-in/fixed vagina?

The built-in or fixed vagina is exactly how it sounds.  The vagina is built-in to the doll just like a real woman.  The removable vagina is a sleeve or flesh light-esque tube that you can insert and remove from the doll.  The tube is held in place by the doll’s labia.

Which is better? Most of our customers prefer the built-in vagina as it provided the most realistic experience, If you value complete realism you’ll want to get the built-in vagina, if you want something that is easy to pop-out and clean after use you should consider the removable vagina.

Notice: ESDOLL sex doll store will ship built-in vagina doll by default, this is 95% customer’s choice.

Q. what does the stand or no stand option mean?

This standing up foot is different from not standing the regular foot, the ankle has been redesigned and the foot reinforced, there are three Screw pattern in the Sole of foot.  giving all dolls with the standing foot option the ability to stand on their own.

Q. I am worried about my privacy. How can you protect my confidentiality?

A. We are very concerned about electronic privacy, given that we are an Internet-based business. We protect your privacy, confidentiality, and personal information through the ordering and fulfillment process. We don’t store your data on a computer on our end, so that means there is no way to use your personal information against you or have it stolen at a third-party site. We also protect your privacy by training our sales staff to be helpful and, above all, discreet. Our administrative staff will not discuss you or your business with anyone. You can rest assured that we promptly forget anything we accumulate on you. We don’t keep information like that around, so you don’t have to worry.

All of our sales staff are hand selected and hand trained to make sure they understand how to maintain client confidentiality. No staff member who violates these confidentiality rules is allowed to remain. Our staff also does not discuss clients or their purchases among themselves. We train them that this type of idle gossip simply isn’t something that is useful or helpful, so the best way to deal with it is simply not to do it. You can’t fully enjoy your purchase if you are worried about having your personal business exposed.

Your sex doll purchase will remain completely secret for as long as we have anything to say about it. We will maintain your privacy from start to finish, and we will never waiver on this point. Once you know that your privacy is protected, you can sit back, relax, and enjoy what you’ve bought. The more relaxed you are, the more fun you will have, and the more fun you have, the better we have done our jobs. We will not rest until we know you are satisfied. Your satisfaction and your sex doll experience are immensely important to us.

Q. Is my sex doll really the size of a person?

A. Yes. We only sell large tall dolls with adult breasts and adult appearance. your sex doll is the adult size and weight of a beautiful woman. It’s important that you keep in mind that she cannot be moved around easily. You can’t just carry her around under your arm because she’s too heavy to be moved easily. Plan ahead so that you always have a bed or a chair or sofa to keep her in. Soft, upholstered furniture is better than a hard wooden chair, for example, which could conceivably leave marks in her skin. Our extremely well manufactured, high-quality sex dolls are as close to the “real thing” of a human being as you are going to get. They are intensely pleasurable and enjoyable, and their size and weight is part of this experience.

Q. I have owned inflatable dolls before. Is this like that?

A. No, this is not an inflatable doll. Inflatable dolls were some of the first cheap sex dolls made available to the public. It is basically a plastic balloon that has vaginal and oral openings (sometimes anal openings too) that you blow up into the vague shape of a woman before you have sex with it. Inflatable dolls are notoriously cheap and unrealistic looking (so much so that popular culture considers them a sight gag. The major problem with inflatable dolls is that, while they are roughly the size and shape of a woman, they do not have the realistic weight and they are of poor quality and finish overall. Even with generous lubricant, the sex openings often have rough edges, which leads to a very poor experience. Inflatable sex dolls are also very easily damaged. They do not provide a fulfilling sexual experience and should not be used by anyone who is serious about what they are after when it comes to a sex doll. Refer to How to avoid fake dolls.

Q. How closely will my doll match the picture on the website?

A. We offer a line of manufactured sex dolls that correspond to the pictures on our site because they are based on specific, living models who have licensed their images to us. There are small variations in the manufacturing process, however, that result in minor differences from doll to doll. This makes each doll unique, although they are also easily recognizable as the product model they are supposed to be. Your sex doll will, therefore, match the picture on the website well enough that we will be able to tell that you were shipped the right product, but we are not slavishly devoted to producing cookie-cutter copies. All our beautiful sex dolls are therefore unique in some way.

Q. Is it safe to have unprotected sex with my sex doll?

A. As long as you clean your sex doll with mild antibacterial soap and water after each use, it’s okay to have unprotected sex with her. If you cum inside her, however, it will complicate cleanup and make it harder for you to get her properly cleansed each time. Most of our doll owners have found that wearing condoms while they have sex with the doll not only simplifies the application of safe lubricant to all the business parts but also simplifies cleanup immensely. You may choose to have protected or unprotected sex with your sex doll. Just make sure that you are using a condom if you are having sex with your doll while someone else does as well. Sharing the doll is an intimate act akin to having unprotected sex with the person sharing it if you and your living partner do not use condoms to protect yourself. Other than that, have fun, and clean the doll’s skin once a month to prevent dirt and buildup.

Q. How should I store my doll when I’m not using it?

A. Storing your doll can pose something of a challenge. There are some dolls on the market that are equipped with a means of hanging the doll up when not in use, but our dolls do not incorporate this feature. This means that when you are not using your sex doll, you basically have an object the size and weight of a human being just sort of hanging around. This can lead to some awkward scenarios, especially if you leave your doll posed in such a way that she could mistake for a body.

We recommend storing your doll right in your own bed when you are not using her. You could also put her in a closet, but she cannot stand on her own, and it’s best for her to be stretched out rather than folded up. If you stretch her out on the bed, she will wait patiently there for you until the next time you want her. There she will be out of the way, yet serve as a pleasant reminder that she is yours. Most of our sex doll owners operate this way.

Q. Accepted Payment Options

A. We support Paypal Credit Cards (Visa, Mastercard, Discover, and American Express), Debit Cards, Paypal standard, and credit card gateway methods.

Meanwhile, We use Paypal as our main payment platform, if you haven’t a Paypal account, You can also pay with your credit card by Paypal check out. Refer to Payment Options.

Q. When will products be restocked?

A. Our ES DOLL factory has only a small number of stock dolls. If you are an old customer of ES DOLL, you can notice that the ES DOLL website system has added the doll customization function to meet the special customization needs of any consumer. Our price has always kept the factory direct sale price. We don’t have a distributor. We don’t cut the price by cutting corners. Our sex dolls product will not sell a high price. Our sex dolls will only maintain a competitive price.

Q. If I placed an order, can I change the model or add an item to it?

A. Unfortunately, once an order is placed, it can not be altered. You must place a new order. All sales are final! So please double check before you submit your order!

Q. Will anyone knows what is inside my package? What about my billing statement?

A. Nope! No one will know but you! We will not include a single branding labeled anywhere on the box and shipping label. All sex dolls will be shipped in a plain brown box, while the rest of our products will be shipped in our boxes to remain discreet.

Billing Statement will be billed under “ST WAREHOUSE” to remain discreet!

Q. I noticed that there were shipping restrictions to my PO BOX. Will it ship to my PO BOX?

Due to the specificity of the product (large volume, secret shipping), International courier cannot deliver goods to email box address, After you place an order, When you find ship address filling po.box, please update Address line 1(https://www.esdoll.com/account.php?action=address_book), or send us a detailed address to us, so that we can accurately send the order to you.

Q. Can I pick up my sex doll instead of having it delivered to my door?

Yes, if you prefer to pick up your sex doll instead of having it delivered to your residence you can arrange to pick it up at your local FedEx or UPS instead. when you input the order shipping info, please fill the order notes with the form text area, you can also contact our online chat to express your request or email our sales email box(sales@esdoll.com).

Q. Processing and Ship Out Time

A. As sex doll products are special and involve complex working procedures, and it takes 2 – 3 business days to complete manufacturing a doll. We will send you the shipping tracking number to your email box once your order been shipped out.

Q. Do you ship worldwide?

A. Yes, we ship all of our products worldwide! All Sex Dolls can be shipped anywhere in the world for free!

Q. What happens after I buy the Doll?

Below is a storyboard showing you the full process.

esdoll Order processing

Q. How long will it take for my order to get to me?

A. All domestic orders within the US are shipped within 1-2 business days and it only takes up to 3-7 business days to receive your order! International orders may take up to 6-10 business days to deliver depending on how long it takes to pass through customs.

All Sex Dolls will be completed and shipped within 2-3 work days. Sometimes, due to the number of orders received, or if a doll does not pass our quality assurance tests, we will need more than 3 work days. Average delivery time for our Sex Dolls is 5-10 work days. For both domestic and international.

Enjoy your shopping with us!