Shipping Guide
The time frame for order delivery is divided into two parts:
Parts I: Advanced Customization Doll Option From Factory.
Processing time: Order verification, quality check, and packaging. As sex doll products are special and involve complex working procedures, and it takes 2-5 business days to complete manufacturing a doll. We will send you a tracking number to your email box once your doll is shipped out,
| North America Delivery Options | Estimated Delivery Time |
 FedEx | 5-7 business days |
 UPS | 5-7 business days |
 DHL | 5-7 business days |
| European Union Delivery Options | Estimated Delivery Time |
| FedEx | 9-15 business days |
| UPS | 9-15 business days |
| DHL | 9-15 business days |
We use FedEx/UPS and DHL to speed up shipping and guarantee a safe delivery.
Sex dolls will be sent in discreet & intact packaging, There are no labeling or logos on the cardboard box that might reveal the content and Guaranteed product quality, please don’t worry.
Customs Duties and Taxes
For some countries, especially in the USA, Canada, Europe, we offer a service to pre-pay VAT and import taxes, so you don’t need to deal with customs. Countries like Japan, or Australia, New Zealand import taxes might be required at delivery and usually require the submission of proof of payment or invoice. You can provide the confirmation email, or Paypal invoice or reach out to us and we will help you with that.
Because of the customs problems: If the order is from AU/UK, you need to order above 140cm(including 140cm), because the small doll will get caught by customs.
These terms and conditions hereby shall be governed by the laws of the United Kingdom. Any action seeking legal or equitable relief arising out of or relating to these Terms and Conditions will be brought in the courts of the United Kingdom.）
Parts II: if you order sex dolls in stock at our US Warehouse, EU Warehouse. We will process your order within one work day and You will get it soon.
| US/EU Warehouse Delivery Options | Estimated Delivery Time |
| FedEx | 2-5 business days |
| UPS | 2-5 business days |
| DHL | 2-5 business days |
ATTN: We have USA & Europe warehouse, if the doll is kept in stock at the warehouse, it only needs 2-5 working days to deliver.
Note for Pick Up:
If you don’t want the products to come to your house, you want to pick them up at the express company location. you can leave the express location address when you order, we will leave a note on the order: wait for pick up by the customer. Only need to put the right address, DHL/FedEx/Ups Location.
Where esdoll.com ships to
All Sex Dolls are FREE Shipping by FedEx/UPS/DHL. Free Shipping to WorldWide!
How discreet is the sex doll shipping?
When you purchase a sex doll, maybe a neighbor or delivery man knows, but here at ES DOLL, we offer 100% discreet sex doll shipping! Dolls are shipped directly from our local warehouse or factory, in a large unmarked box via UPS, FedEx, or DHL at our discretion. The doll will be packed in a plain carton box. There is no identifying, no label information outside the box to know what’s in it.
What if you’re out when your order arrives?
If you’re out when your package is delivered, your mail person or courier will leave a card scheduling another delivery attempt or telling you where you to pick up your discreetly packaged order
If your parcel is taken to the nearest courier service place, you can collect it or arrange for it to be redelivered.
What if your order doesn’t arrive when you expect it?
According to our many years of sales experience, if the package is abnormally transferred and the delivery time exceeds 12 working days(except customs clearance time), Please contact us to find out the situation: [email protected].
Track your order as follow:
International Express – FedEx : http://www.fedex.com
International Express – UPS: http://www.ups.com
International Express – DHL: http://www.dhl.com
With providing the most effective solution as our goal, if you have any problems, please email us at [email protected].