Return Policy

100% Satisfaction Guarantee

We guarantee the best products at the lowest prices. Because of the nature of the sex doll and because of the personalized choices of the client regarding the doll, ESDOLL runs the policy that there is no return accepted unless there is a factory defect. Returns are granted only if you have received an incorrect item due to our error, or you if you have received defective item. (standard production and shipping times apply). The personalized choices for hair, for the color of the eyes of the doll, or for any other question, please contact us at email(sales@esdoll.com).

Your doll is custom made just for you at our factory, with the specific doll options that you have chosen. Because your sex doll is a custom product created just for you, once production of your doll has begun your order may not be canceled for unless valuable reason.

If for exceptional reasons the cancellation is accepted by Seller after the 24 Hours Cancellation Period. The cancellation will be subject to a Seller’s restocking fee (“ Restocking Fee”) of twenty percent (20.0%) from the value of the Product order. SRSD will provide to Buyer a refund of funds paid minus the Restocking Fee to the Buyer’s original payment method and other fees may apply such as processing and transaction fees.

Undeliverable Orders

Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued. Click Here to Contact Customer Service.

WARNING: Sex toy laws dictate that we cannot accept return of a doll that has been used. So please note that as soon as you have sex with the doll, returning her for any reason is no longer possible. A returned doll will undergo oral, vaginal and anal inspection and testing for sexual fluids. If you have returned a doll which tests positive for sexual fluids, the doll will be destroyed and you will NOT receive a refund.

Unfortunately, Items that are damaged through improper use are not eligible for return or refund, regardless of the duration of time the product was used for. Sex dolls are not indestructible. Care and common sense must be exercised during use and handling. For more information about TPE dolls care and maintenance please follow this link.

Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to fix the issue immediately.